Can I exchange a voucher I have already purchased for another?

Last answered questions

• How long is the voucher valid for?

The voucher is valid for 1 year, starting on the date of purchase. Not sure when you purchased the voucher? That's okay, ener the voucher code  HERE and you'll know in no time.

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• Can I return the gift?

If necessary, then yes. The buyer of the gift may withdraw from the contract if Adrop s.r.o. fails to fulfil any of its obligations, or, in accordance with the Civil Code – Consumer Contracts – Article I, Title Five, Section 53, Subsection 7, within 30 days if the contractual relationship has not already come into effect. In this case, the recipient has the right to withdraw from the contract without having to give a reason.

It is also possible to exchange the voucher for any other experience offered.

For more information, please see our terms and conditions.

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• Can the validity of the voucher be extended?

Clear leverage. You can find the specific procedure on how to extend your voucher HERE, but don't worry, it's not that complicated.

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• What does the gift pack look like? What's inside?

It's totally awesome.

The gift pack contains:

- a certificate with the name of the recipient

- a personal note and the name of the experience

- information about the gift and a map of the experience site

- a gift certificate with necessary information (name of the recipient, name of the gift, and the code)

The recipient will show the experience provider the certificate. The provider will check whether everything is okay, and the recipient can enjoy the experience to the max.  Here is a preview of the gift pack.

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• Can I add my own text to the certificate (e.g. my own greeting card wish?)

Of course, what would a gift be without a greeting card! So if you would like to have your own text on the certificate (greeting, motto, anything), just let us know in the appropriate field in the order form and we will add everything on the certificate (but no more than 150 characters).

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• Will I be sent a voucher?

Yes, no matter which shipping or payment method you choose, you will always receive a voucher.

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• Where exactly will the experience take place and is there no other possible location than the one you have listed?

The exact place of the experience is part of the gift package. Unfortunately, we don't have a contract for a different location than the one mentioned in the offer, so it is not possible for the time being.

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• How is the gift package delivered and how long will it take?

Well... depends on the delivery method. For more information, click  HERE.

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• How can I pay for the gift?

By card, bank transfer, cash on delivery, or benefits. Read more  HERE.

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• When can I present the gift package?

You can present the gift package to the giftee immediately after it is delivered by PPL, E-voucher or picked up at one of our outlets or shops. For more information, please visit: Delivery methods


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